Note that a handling fee of $7.99 (plus taxes) will be deducted from your initial payment for each return. Exchange only possible in person at our Boutique Atelier.
FULL PRICE ITEMS: Free 20-day return, eligible for refund.
ITEM ON SALE (less than 40%): Return at your expense, against a credit note (the credit note is valid via our online store for a period of 6 months).
ITEM ON SALE (40% or more): Final sale. No returns are possible.
All return requests are made online . Simply go to the Customer Service section at the bottom of the page and select "Make a Return" to follow the step-by-step return instructions. No return requests will be processed by email or telephone.
If your request is accepted (for regular priced items only) , a printable prepaid return label will be sent to you by email
The return sending date must be within ten (10) days maximum after acceptance of the return request . If this period has expired, we will not be able to issue a refund. A credit note valid for 6 months on our online store will then be sent to you by email. Returned items must be new, unworn, with the original label and packaging. Fees may be required, or the return refused, if one or other of the conditions listed above are not respected.
Delivery is free everywhere in Canada for purchases over $100.
Orders are processed within 24 to 48 business hours
Orders are shipped by Canada Post in Expedited (1 to 6 business days) or Express (1 to 3 business days) mode. Shipping costs vary depending on the shipping method chosen as well as the weight and size of the items ordered.