DELIVERY, PRODUCTION AND RETURNS

🌿 Made-to-order production

At State of Mind, many of our products are printed or prepared to order.

This means they are not necessarily produced in large quantities in advance. Depending on the product or project, they may be prepared after the order is placed or grouped together for production on a specific date.

This approach allows us to limit overproduction and avoid unnecessary inventory buildup.

🚚 Production and delivery times

Printing in Quebec
Production: generally 1 to 3 business days
Delivery: generally 1 to 3 business days after shipment

These timeframes are estimates and may vary depending on the product, order volume, destination, or carrier.

GROUPED ORDERS AND SPECIAL PROJECTS

Some collections and projects operate with an order deadline.

In these cases, orders are grouped after that date, then produced and prepared. The timelines and delivery terms specific to the project are indicated on the collection page or at the time of ordering.

📩 Tracking and delivery

When an order is shipped with tracking, a tracking number is sent by email as soon as it is dispatched.

For certain grouped orders, pickups, or local deliveries, the process may be different. Terms specific to the project are indicated on the collection page or in the order confirmation.

đŸš« Returns and exchanges — made-to-order products

Products printed or customized to order are considered final sale and cannot be returned, exchanged, or refunded due to an error in the choice of size, color, model, or design.

Before ordering, please check carefully:

  • the size;
  • the color;
  • the model;
  • the selected design.

For clothing, consult the size guide available on the product page. If in doubt, we recommend laying a similar garment you already enjoy wearing flat and comparing the measurements with those in the guide.

Return conditions for products that are not printed or customized to order may differ. When a specific policy applies to a collection or a product, it is indicated on its product page.

đŸ§” Defective product or order error

If you receive a product that is damaged, defective, or different from what you ordered, contact us within 48 hours of receipt at info@stateofmind-brand.ca.

Please provide:

  • your order number;
  • a clear photo of the product;
  • a photo of the defect or error;
  • a brief description of the issue.

We will examine the situation and, once an error or defect is confirmed, we will offer an appropriate solution.